What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal is connection is still not working

    Asked by QuirozReunion on July 01, 2017 at 02:03 PM

    I have a Paypal widget on my current form. It showed the two registrations were not complete and the money has not been placed into the Paypal account. I went ahead and manually completed the registration without the payment being processed. I would like to get this fixed so we can others registration and pay online.

    This is my second request for assistance. The first response I received was that everything looked to be correct.

    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 01, 2017 at 05:44 PM

    We would like to apologize for any inconvenience this is causing you.

    I see the thread where you were informed that your PayPal Integration setup looks good.


    If I'm understanding your concern, you are receiving the payments and it is showing in your PayPal account as a completed transaction but the submissions are just ending up in the Incomplete Payment wizard on your form's submission page, is that correct?

    If that is the case, I suggest you follow the instruction under "Completing paid submissions" and "IPN Settings" that are found in this guide: Paypal-Incomplete-Payments-FAQ

    If you have other questions or concerns, please feel free to let us know.

  • Profile Image

    Answered by QuirozReunion on July 08, 2017 at 01:43 PM
    No, that is not correct. The registrations are showing incomplete in
    Jotform, there is no payment processed in Paypal. Essentially, there is no
    record of payment in my Paypal account. When individuals are registering
    and choosing the Paypal option it goes through the process but the payments
    are not being processed and the registration is showing incomplete because
    the payment is not processed.
  • Profile Image
    JotForm Support

    Answered by Mike on July 08, 2017 at 07:34 PM

    I have tried to submit your form and I was properly redirected to the PayPal payment page.

    I have also tested a cloned version of your form in a PayPal Sandbox mode, everything worked properly on my end.

    Once the payment is completed, user should receive an email receipt from PayPal. The payment should be reflected at your PayPal account. You may ask someone to submit the form with payment to make sure that it is working properly.

  • Profile Image

    Answered by QuirozReunion on July 11, 2017 at 03:43 PM
    Thank you for your response. Below is a print screen of what happens when
    payment is processed through Paypal. My assumption is the test is you
    testing the process. It still does not appear to be working. What
    suggestions do you have? Thank you.
    [image: Inline image 1]
  • Profile Image
    JotForm Support

    Answered by jonathan on July 11, 2017 at 04:49 PM

    The screenshot image in your latest response were not included so we could not see them.

    Please follow the user guide to resend it again.


    It will help us understand the issue more once we can get a visual of it via your screenshot image.