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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics: Why is it not showing analytics data?

    Asked by Kieran293 on July 01, 2017 at 03:39 PM
    However I have now noticed I cannot view the analytics for any of my forms? The message claiming I am out of form views has gone so I'm sure the view count is fixed but now I cannot check any of the analytics.

    I appreciate your help.

    Thanks,

    Kieran

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    JotForm Support

    Answered by Kevin_G on July 01, 2017 at 03:51 PM

    I have checked your forms in the Form Analytics tool and I can see they work properly: 

    Could you please try opening the tool using incognito mode

    If the issue persists, please share us a screenshot about it, this guide will help you uploading it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

  • Profile Image

    Answered by Kieran293 on July 01, 2017 at 04:01 PM

    Hi Kevin,

    Using incognito mode fixed it so I assume it was a cache issue or something similar and have cleared my browser now. It's working like normal again.

    Thanks for your help!

    Kieran