Form Analytics: Why is it not showing analytics data?

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    Kieran293
    Asked on July 01, 2017 at 03:39 PM
    However I have now noticed I cannot view the analytics for any of my forms? The message claiming I am out of form views has gone so I'm sure the view count is fixed but now I cannot check any of the analytics.

    I appreciate your help.

    Thanks,

    Kieran

  • Profile Image
    Kevin_G
    Answered on July 01, 2017 at 03:51 PM

    I have checked your forms in the Form Analytics tool and I can see they work properly: 

    Could you please try opening the tool using incognito mode

    If the issue persists, please share us a screenshot about it, this guide will help you uploading it: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

  • Profile Image
    Kieran293
    Answered on July 01, 2017 at 04:01 PM

    Hi Kevin,

    Using incognito mode fixed it so I assume it was a cache issue or something similar and have cleared my browser now. It's working like normal again.

    Thanks for your help!

    Kieran