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    Getting "File is empty, please select files again without it" error message when uploading multiple files with an android device.

    Asked by rotem8866 on July 01, 2017 at 03:58 PM

    Hi

    when i try to upload multiple files from mobile , i get some error. 

    attached image of the problem

    Page URL:
    https://form.jotform.me/71815958521463

    Screenshot
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    JotForm Support

    Answered by Mike_G on July 01, 2017 at 07:28 PM

    We would like to apologize for any inconvenience. Based on your screenshot, I can see that you are using an Android phone. May we just know what version does it have, please?

    I have created a clone version of your form, however, I'm not able to reproduce the issue you are having with an Android phone in version 6.0 (Marshmallow). Perhaps, we can try to test with your form directly?

    We will wait for your response.

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    Answered by rotem8866 on July 02, 2017 at 01:50 AM

    Hey

    I tried with few android phones - both are android 6.

    you can try my form of course.

    please note that im able to upload 1 file but problem occure when trying to upload multiple files.

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    JotForm Support

    Answered by Mike_G on July 02, 2017 at 05:45 AM

    I have tried with a clone version of your form and I was able to upload multiple files and submit it.

     

    I tried uploading multiple files one by one and I also tried uploading multiple files at the same time and the result is the same.

    Also, this findings are the same when I tested your form.

    I'm using Google Chrome on Android.

    I also tried using the built-in browser by the Gmail App with your form and I was not able to still reproduce the issue you described.

    Would it be possible for you to share with us the file (image) you're trying to upload in your screenshot? Please keep the file name as it is.

    We will wait for your response.

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    Answered by rotem8866 on July 02, 2017 at 04:29 PM

    Hi

    In your test, When you pick pictures from your device, you choosing 1 by 1 or you selecting few in one time?

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    JotForm Support

    Answered by jonathan on July 02, 2017 at 04:57 PM

    I test it on an older Android phone (Kitkat) but I also cannot reproduce the issue you described.

    I was also able to do the Upload on both ways, 1 by 1 and selecting multiple files in the upload dialog screen at once.

    From your original screenshot of the issue, it seems the issue actually has more to do with the file you were uploading. Can you please check that the file is not empty? It could be a corrupt empty file or the file type is not supported by the upload field.

    Let us know if you need further assistance.

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    Answered by rotem8866 on July 03, 2017 at 03:26 PM

    ok i took screen record as you can see.

    im trying with chrome + firefox+build in browser - its the same :

    when i browse from gallery and choose 2 files - im getting error. (you can see in the first gif)

    when i btowse from google pictures and choose 2 files - its upload only 1 file. - second gif

    when i try to upload from phone emulator like this http://mobiletest.me/ - its working ok.

    what am i missing ?

     

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    JotForm Support

    Answered by Mike_G on July 03, 2017 at 04:15 PM

    We appreciate you sharing with us screenshot of your tests. I noticed that the file you are trying to upload in the first screenshot (the one that has an error) is different from the file you showed us when you opened this thread.

    So we can now assume that the issue is not related to the file that is being uploaded.

    I would like to apologize, perhaps we forgot to ask you if the form is embedded on a website. I can see from your screenshot that it is on http://www.picme.co.il/copy

    I tried the upload field on your form from the website where it is embedded and I still cannot reproduce the issue you are having on my mobile phone.

     

    There is a probability that the issue is with the device it self. May we know the device you are using, please?

    We will wait for your response.

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    Answered by rotem8866 on July 03, 2017 at 04:21 PM

    Thanks for the kind assist.

    In using xiaomi mi max.

    I also tried with xiaomi redni note 4. Tommorow i will try with few more devices.

    Thanka

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    JotForm Support

    Answered by jonathan on July 03, 2017 at 04:42 PM

    May I also suggest you re-embed the form on your website using its iframe publish code. I noticed that it was using JS embed code. It could be possible also for script conflict to be causing the issue.

     

    User guide: Getting-the-form-iFrame-code

     

     

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    Answered by rotem8866 on July 03, 2017 at 04:43 PM

    Yes but same error happens when im using jotform directly.

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    JotForm Support

    Answered by jonathan on July 03, 2017 at 04:53 PM

    Unfortunately we do not have your device at this time so we could not really test it on exactly similar device system. Can you confirm that you were able to make it work when using a different device? How about on desktop?

    Just to be clear on the exact issue also, the problem is that you could not do a multiple file upload but file upload do work when doing it one at a time. Can  you please confirm this.

     

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    Answered by rotem8866 on July 03, 2017 at 04:59 PM

    I will check soon with few more devices. 

    With desktop its work ok.

    About the last quastion - yes.