What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Take Photo Widget: Error message - File Upload Failed

    Asked by fernandojose on July 02, 2017 at 02:44 AM

    Hello,

     

    The "Take a photo widget"  shows the camera live, allows to take the picture, but then fails to upload after pressing the green upload button. 

     

    I have tried it with the same result using:

    1. Chromebook: Chrome Browser

    2. Android: Chrome Browser and Firefox Browser

    3. Windows 10: Chrome Browser and Edge Browser

     

    The result has been the same with all browsers. It shows the live image, then takes the picture, shows the picture and then when you press the green upload button it tries for a while and then shows the message "File Upload Failed, Please try again"

    Please receive a screenshot of the issue attached to this message.

     

    In advance, thanks for your help.

     

    :)

    Page URL:
    https://form.jotform.com/71820470214144

    Screenshot
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    JotForm Support

    Answered by Mike on July 02, 2017 at 11:48 AM

    Thank you for contacting us.

    I was able to reproduce the error. A bug report ticket has been escalated to our developers.

    We will get back to you once the issue is fixed.

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    JotForm Support

    Answered by Rose on July 04, 2017 at 06:42 AM

    We are sorry for this inconvenience. 

    I was informed by the assigned developer. The issue should be fixed now. 

    If you have more questions, feel free to contact us. We would be pleased to assist you.