What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm receiving PCI security error on PayPal Pro integration?

    Asked by Hochhauser on July 02, 2017 at 11:04 AM

    I believe I need help knitting the public encryption key in but not sure.

    Page URL:
    https://form.jotform.us/Hochhauser/playbill-advertising

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    JotForm Support

    Answered by Nik_C on July 02, 2017 at 01:18 PM

    I tested your form and the PCI::Security error is usually related to API Credentials, so please check if those are correct, then you can use the Verify:

    You could also contact PayPal support to check if credentials are valid.

    If the issue persists please let us know.

    Thank you!

  • Profile Image
    JotForm Developer

    Answered by omur on July 05, 2017 at 09:05 AM

    Hello Hochhauser,

    This usually means that your API credentials are not enabled to receive PayPal Pro payments.

    Could you email PayPal support and confirm that your account is enabled for PayPal Pro payments?

    Thank you