What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need access to data

    Asked by Vanessa on August 07, 2012 at 09:07 AM

    I have been a customer for the last 6 months. I was using JotForm for a project but had to cancel because the project is complete. Now I need access to the files (form and results). Can you let me know if they are they still available? And if so for how long? Can I reactivate the account at any time or is there a time limit for that?


    Vanessa Sharp

    BOKA Powell, LLC 



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    JotForm Support

    Answered by mliz on August 07, 2012 at 09:32 AM

    Hi Vanessa,

    I did a search using the email address vsharp@bokapowell.com however there were no results found. Were you using a different email for the account that was canceled? If so can you please let us know so that we can do a search on any information related to your account.


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    Answered by pinoytech on August 07, 2012 at 09:59 AM

    Hi Vanessa,

    In addition to my colleague response above, I have found a free account using this username "vanessa", which is associated to this email address: vhishi@******.br

    Thank you!