Why is my account suspended?

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    melissa wallace 
    Asked on July 02, 2017 at 09:00 PM

    hello... been a fan for a long time.. why is my account suspended?

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    Answered on July 02, 2017 at 11:53 PM

    Sorry for the inconvenience.

    Your account was suspended due to your form (http://www.jotform.us/form/42925896171162) which is collecting Credit Card details from the form users. Please note that using regular fields to ask this sensitive info from the users is against our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you would like to collect payments from the form users, please use a payment field instead of regular fields, then integrate your form with any available JotForm payment integrations. Please see this guide for more info: Order Form Basics.

    I have removed it now on your form and re-activated your account. Please refrain from doing this because it will be difficult for us to re-activate your account in the future once you got suspended again.

    If you have other questions or concerns, please let us know.