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  • Profile Image

    Email notifications are not sending

    Asked by belayman on August 07, 2012 at 10:30 AM

    Hey Guys,

    I have a form that has email notifications - one notification is to be sent to me at my gmail address, and then another notification is conditional, and is sent to someone depending on a choice that it made in the form.  (the choice is "High School" and the email is sent to the high school's teacher.)

    The form preview is here:

    http://form.jotformpro.com/form/22168414008952?

    And just to be clear, NONE of the notifications are going out - the standard notification to me (the form owner) nor the conditional notification.

    Do you have any advice for me?

    Thanks!

    edit:  the password is:  up2inspiress

    Page URL:
    http://form.jotformpro.com/form/22168414008952?

  • Profile Image
    JotForm Support

    Answered by Goldo on August 07, 2012 at 11:12 AM

    Hi,

    I have cloned your form, did some test myself and it works for me. I was able to receive the notification, it also sends the conditional notification (base on the highschool field) to my other email (used Athens to send to my other email), and I receive the autoresponder as well.

    Here is the cloned form http://www.jotform.me/form/22194223152444 . Please try to clone this one and check.

    * Please change the Email Alerts 'Notification to Self' to your own email address.

    Let us know.

  • Profile Image

    Answered by belayman on August 07, 2012 at 11:43 AM

    Cool!  It works!

    I'm not sure what was going on, but it works now.

    Thanks a ton!

  • Profile Image
    JotForm Support

    Answered by Goldo on August 07, 2012 at 11:56 AM

    Glad to hear that. Please feel free to let us know if you have other issues.