What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get the email to come from another email address that is inside the form.

    Asked by RCPublicAffairs on August 07, 2012 at 11:23 AM

    The email notification is coming from noreply@jotform.com and not the stated email which is a selection in the form.  How do I fix that?


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    JotForm Support

    Answered by Goldo on August 07, 2012 at 11:36 AM

    Please go to Email Alerts > Notification > check if the Reply-to Email is set to your email address field. The field name may differ depending on how you name it on your form.

    After which please test your form using the direct form url.

    If you are still having issues, please provide us the Form ID for us to check. Thanks!

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    Answered by RCPublicAffairs on August 07, 2012 at 11:37 AM

    I saw that and changed it, it still doesn't work.  Here is the form link http://jotformpro.com/form/22185277078965.

    Thank you!

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    JotForm Support

    Answered by Goldo on August 07, 2012 at 12:08 PM

    I got it to work. Changing KEEP MEDIA2 as a Hidden field with an email address as it default value would sort it. Below is the cloned form, you can clone back it you want to check.