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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to/cannot set Recipient Email

    Asked by InternationalScienceUoC on July 03, 2017 at 06:58 AM

    Hello,

    the person that fills out our form does not get the auroresponder anymore.

    I cannot set or change the "Recipient Email", the dropdown "Please Select" has no options available. See schreenschots.

    Page URL:
    https://form.jotformeu.com/71382951532356

    Screenshot
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    JotForm Support

    Answered by Rose on July 03, 2017 at 09:09 AM

    We are sorry for this inconvenience.

    I could not reproduce the same issue on the cloned version of your form but I replicated the issue on your form as seen on the below gif. 

    When you first select e-mail, it seems to be saved but if you refresh the page,it's gone. I'm escaleting this to our developer. Once the issue is fixed, you will be notified via this thread. 

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    JotForm Developer

    Answered by cem on July 03, 2017 at 10:00 AM

    Hey InternationalScienceUoC,

    There was a problem with initially loading of our question list at email page. The problem has been solved at the moment. If you choose your autoresponder field again it will not reoccur.

    Thanks for pointing out and sorry for the inconvenience we have caused.

    Have a nice day!

  • Profile Image

    Answered by InternationalScienceUoC on July 03, 2017 at 10:43 AM

    Hi there,

    seems to work again. Thanks for the quick response!

    Frank