What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant get into account

    Asked by Adrianna Cargile  on July 03, 2017 at 08:59 AM

    Hi, for some reason I have not been able to get into my account and when I do the forgot password which I only use 1 password so it is impossible that I have the wrong one, It shows a guest underneath my address. I have stared a n account and used a form. I also get regular emails from jotform to my email address. 

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    JotForm Support

    Answered by Kiran on July 03, 2017 at 11:15 AM

    I have checked your email address and see that there is only a guest account with us. Please try registering a free account using your email address so that the form in your guest account will be moved automatically to your account. If you have registered an account using a different email address, please provide us with the email address or the form ID/URL so that we can try to locate your account.

    Please get back to us if you need any further assistance. We will be happy to help.