Cant get into account

Hi, for some reason I have not been able to get into my account and when I do the forgot password which I only use 1 password so it is impossible that I have the wrong one, It shows a guest underneath my address. I have stared a n account and used a form. I also get regular emails from jotform to my email address. 

I have checked your email address and see that there is only a guest account with us. Please try registering a free account using your email address so that the form in your guest account will be moved automatically to your account. If you have registered an account using a different email address, please provide us with the email address or the form ID/URL so that we can try to locate your account.

Please get back to us if you need any further assistance. We will be happy to help.