- targetmaisAsked on July 03, 2017 at 09:38 AM
I upgraded from silver to GOLD plan, why is my account as FREE?
I've had a previous problem with being charged for the silver plan when i already had paid for the upgrade to the gold plan. Jonathan from JotForm Support assured me i would have no more issues as seen on the screen shot i'll upload with this question.
This is a HIGH PRIORITY matter. As i currently have customers depending on JotForm services in my enterprise.
- JotForm SupportdavidAnswered on July 03, 2017 at 11:32 AM
I checked your account and it currently shows as Gold:
It should not be showing as Free. If it is on your end, let us know and we will be happy to take another look.
- targetmaisAnswered on July 03, 2017 at 01:35 PM
Gold Plan is now active because, today, i just paid for it again. Because I had a lot of urgency in getting my customers leads back.
Last week i had already made a payment reffering to the Gold plan upgrade on June, 26th. Still my "Next Billing Date" was set on 3rd of July.
I would like to know why i had to pay for it again so soon. Since i paid for GOLD on June, 26th, shouldn't i be covered until July, 26th?
JotForm Support Jonathan showed me and told me last week that i already had the gold plan active.
As you can see i paid twice for the gold plan on the short interval of one week.
I'll be waiting for a refund of the full value paid for the gold plan in June.
- JotForm SupportdavidAnswered on July 03, 2017 at 02:30 PM
I refunded the amount paid for your June payment. A refund of $58.30 will be credited back to your card in the next 5-7 business days depending on how your bank releases funds.