What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to see forms that are encrypted after disabling the encryption?

    Asked by bellamy22 on July 03, 2017 at 01:17 PM

    Is there a way to see two forms that are encrypted, after shutting off the encryption 

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    JotForm Support

    Answered by John_Benson on July 03, 2017 at 02:31 PM

    If you disable the Encryption feature, old submissions will remain encrypted and future/new submissions can now be viewed properly.

    The only way you can decrypt the encrypted form submissions is to enable the encryption feature and upload the encryption key on the submission page. To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope that helps. If you have any questions, please contact us again.