Is there a way to see forms that are encrypted after disabling the encryption?

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    bellamy22
    Asked on July 03, 2017 at 01:17 PM

    Is there a way to see two forms that are encrypted, after shutting off the encryption 

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    John_Benson
    Answered on July 03, 2017 at 02:31 PM

    If you disable the Encryption feature, old submissions will remain encrypted and future/new submissions can now be viewed properly.

    The only way you can decrypt the encrypted form submissions is to enable the encryption feature and upload the encryption key on the submission page. To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope that helps. If you have any questions, please contact us again.