Is it okay to delete the information off jotform once it has been exported?

  • Kazzab
    Asked on July 3, 2017 at 5:17 PM
    Is it okay to delete the information off jotform once it has been exported?
  • jonathan
    Replied on July 3, 2017 at 5:21 PM

    You can follow the steps on our user guide: How-to-Delete-Form-Submission-Data

    Please do take note of the importance of the data. We do not keep copies of them. Deleting them in your forms without doing a backup can be reason for permanent data lost.

    Thanks.

     

  • Kazzab
    Replied on July 3, 2017 at 6:43 PM
    Thank you. I will have a look at this and will look at doing backups. Will the uploaded images stay on the pdf files that come as attachments with the submission emails?

    Regards,

    Karen

    ...
  • Kiran Support Team Lead
    Replied on July 3, 2017 at 7:07 PM

    If the images on the PDF files are displaying directly and not an URL, they should stay on the PDF files. However, you can export all the submission data including the uploaded files from the Data section of your account settings. Please refer to the guide below for step by step instructions to export the data from your account.

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Hope this information helps!