- tdawg111Asked on July 04, 2017 at 03:09 AM
Just having a bit of an issue with the progress bar. I have made certain answers trigger a new page to enable a certain question / jump to a page (e.g. if you select Instagram as favourite social media and hit next, it will take you to a page with a question that asks you who your favourite Instagram account is that you follow). When this happens, the progress bar will increase its total question count +1 (good) but then when I fill in that question, it doesn't update the progress bar again. E.g. 3/8 becomes 3/9 and I fill in the new question but it stays at 3/9 instead of changing to 4/9.
Any help would be appreciated,
- coruptaAnswered on July 04, 2017 at 03:54 AM
- JotForm SupportNik_CAnswered on July 04, 2017 at 04:57 AM
I checked your form and I was able to replicate this issue, the progress bar is not advancing properly.
Please allow me some time to check the cause of this problem and I will get back to you as soon as possible.
- JotForm SupportNik_CAnswered on July 04, 2017 at 03:28 PM
Thank you very much for your patience.
The problem is related to your hidden fields:
On page 4:
And on page 10:
You're already using show/hide conditions so hiding of those fields is not necessary and it is confusing the widget. So, to fix this problem, switch "Hide field" off:
Do that for each field I showed above and it will work fine.
Please let us know how it worked for you.
- tdawg111Answered on July 07, 2017 at 12:42 AM
Thanks nik_c, that solves it. Thanks for the very fast and easy fix.