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  • Profile Image

    Why progress bar widget is not advancing properly?

    Asked by tdawg111 on July 04, 2017 at 03:09 AM

    Hi guys,

    Just having a bit of an issue with the progress bar. I have made certain answers trigger a new page to enable a certain question / jump to a page (e.g. if you select Instagram as favourite social media and hit next, it will take you to a page with a question that asks you who your favourite Instagram account is that you follow). When this happens, the progress bar will increase its total question count +1 (good) but then when I fill in that question, it doesn't update the progress bar again. E.g. 3/8 becomes 3/9 and I fill in the new question but it stays at 3/9 instead of changing to 4/9.

    Any help would be appreciated,

    Terence.

    Page URL:
    https://form.jotform.co/71660530680857

  • Profile Image

    Answered by corupta on July 04, 2017 at 03:54 AM
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    JotForm Support

    Answered by Nik_C on July 04, 2017 at 04:57 AM

    I checked your form and I was able to replicate this issue, the progress bar is not advancing properly.

    Please allow me some time to check the cause of this problem and I will get back to you as soon as possible.

    Thank you!

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    JotForm Support

    Answered by Nik_C on July 04, 2017 at 03:28 PM

    Thank you very much for your patience.

    The problem is related to your hidden fields:

    On page 4:

    And on page 10:

    You're already using show/hide conditions so hiding of those fields is not necessary and it is confusing the widget. So, to fix this problem, switch "Hide field" off:

    Do that for each field I showed above and it will work fine.

    Please let us know how it worked for you.

    Thank you!

  • Profile Image

    Answered by tdawg111 on July 07, 2017 at 12:42 AM

    Awesome!

    Thanks nik_c, that solves it. Thanks for the very fast and easy fix.

    Regards,
    Terence.