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    Braintree authentication error shows on my form

    Asked by batola on July 04, 2017 at 06:02 AM

    Hi My form   has a next mistake

    Payment processing for this form will not work due to a Braintree authentication error. Please contact form owner for more assistance.

    But I checked Braintree API keys (public, personal keys and merchant ID)  several times .

    So I don't know the reason of this error

     

    Page URL:
    https://form.jotformeu.com/71796839485377

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    JotForm Support

    Answered by EltonCris on July 04, 2017 at 08:44 AM

    I was able to reproduce the problem. Your form is showing Braintree authentication error.

    Can you please review if you have not interchanged your public and private key? I think the private key is supposed to be the long one. This is what I noticed when I check my Braintree credentials. Kindly check yours.

    Please let us know how it goes. Thanks