- batolaAsked on July 04, 2017 at 06:02 AM
Hi My form has a next mistake
Payment processing for this form will not work due to a Braintree authentication error. Please contact form owner for more assistance.
But I checked Braintree API keys (public, personal keys and merchant ID) several times .
So I don't know the reason of this error
- JotForm SupportEltonCrisAnswered on July 04, 2017 at 08:44 AM
I was able to reproduce the problem. Your form is showing Braintree authentication error.
Can you please review if you have not interchanged your public and private key? I think the private key is supposed to be the long one. This is what I noticed when I check my Braintree credentials. Kindly check yours.
Please let us know how it goes. Thanks