What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications.

    Asked by jetdb on July 04, 2017 at 01:26 PM
    I have updated the email settings in my form, can you please take a look and see what might be wrong there, just tested, I didn't receive any message
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    JotForm Support

    Answered by BDAVID on July 04, 2017 at 01:48 PM

    If you used the "Test Email" button, please note that it will send the notification to the email address setup in your JotForm account, not the one setup as a recipient in your notification. So you need to do a real submission in order to test the notification.

    Also, make sure to check your spam folder, and if you find the notifications there, mark them as NOT SPAM. Let us know if you need more help.

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    Answered by jetdb on July 04, 2017 at 02:04 PM

    Thanks  BDAVID,

    Yes, found in the spam folder ^^ , and marked them as Not spam