What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't Login. Error:Login failed - AUTOSUSPENDED

    Asked by nazareno  on July 04, 2017 at 01:34 PM

    Hi, I'm trying to log to my account and always receive the message: Login failed - AUTOSUSPENDED

    Why this happen?

     
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    JotForm Support

    Answered by BJoanna on July 04, 2017 at 02:38 PM

    Your account nax_89 is autosuspended by our phishing system because of your [Imported Form] Geocultura - Mapa Cultural de Avellaneda form. 

    Login forms are not allowed. It is against our Terms of Use to collect user login credentials.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have deleted mentioned form from your account. Your account is not active. Please do not create similar forms. 

    Let us know if you need further assistance.