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Why the form calculations is not working properly?
Asked by salamone on July 04, 2017 at 07:38 PMGB Wine Order Form
This order form was set up to calculate the number of bottles ordered and only allow submission of orders in multiples of 12. For some reason, this function stopped working today. Is it possible that the Rosé is not included in this calculation? Is there some way to check the form and see what's going on? Thank you.
gehringerwines.ca

JotForm Support
What is the form you are referring to? You may check if there was an edit done in the form, and revert if you want to, with the revision history: https://www.jotform.com/help/294HowtoViewFormRevisionHistory

GB Wine Order Form, just as I said in my first message. The form is not working when it was working before, but there may have been changes to other things that affected the multiples. I just need someone to check to make sure that the changes made didn't affect the rest of the function of the form.
Can you check to make sure that the form still works?

JotForm Support
I just tested your form and it seems to be working fine. Only that the first one (Rosé) is not included in your calculations widget.
Just wondering, since you have certain products in your form with a corresponding amount, why not use a purchase order form field instead?
This field is specifically designed for product orders and gives you a total amount right away, without requiring you to have a payment gateway. This is usually used for product purchases for offline payments such as cash on delivery, etc.
Thanks.

How do I include the Rosé in the calculations widget?
I did not know there is a purchase order form field. I will try to find it.
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JotForm Support
You should be able to modify your form calculation widget's settings by selecting and clicking the Widget Settings button, then on the formula, just add the + sign, then click the Add Field and look for the Rose Cabernet Franc field. Select it and save your widget settings.
If you need assistance, please let us know.
Thanks.

I don’t have a page like that when I go into edit mode. I found something similar and think I included the Rosé but when I did a sample order, the form let me order 20 bottles, and I thought the form was set to only allow orders in multiples of 12. How can I check to make sure that the Rosé is included, and how can I make sure that the form only allows multiples of 12?
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JotForm Support
I checked your form. The Rose field is present on the form but you have not included Rose to the calculation. You will need to add the field to the calculation as Liyam suggested earlier.
This is how you get the calculation wizard:

If I were to use the product order form, could it be set to only submit with multiples of 12? How would I do that?
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Can’t tell if it’s working or not. Also, the line break isn’t working and I can’t find version 3. I know you can’t use in version 4, but can’t figure out how to get back to version 3 to get a line break on the Pinot Gris.
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This is the edited form, it will allow me to order in other than multiples of 12 and I thought it was set to ONLY allow multiples of 12. How can I make sure the form will only submit upon multiples of 12? Also, the Private Reserve Pinot Gris will not take the
line break. I know I need to be in version 3 to make the line break but can’t find how to get back to version 3.
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JotForm Support
Your form is already setup with the functionality you are asking.
If the number of bottles is not a multiple of 12 then the submit button doesnt display (and you cant submit the form).
If the number of bottles is a multiple of 12 then the submit button does display (and you can submit the form).
If you want to go to version 3, you have to go to your account settings. And you will see the option to switch between version 3 and version 4:

No one has replied to my question about the form and multiples. I thought the form had been set up to allow only multiples of 12. But when I did a test, I could order 20 bottles. How can I fix the form to ensure that people can only order in multiples of 12?
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JotForm Support
It appears like you have fixed that already, if I enter a number that is not multiple of 12, the submit button is hidden, and that will not allow the form to be submitted: http://www.jotform.ca/form/61876413920256
May you be referring to another form?

The page is still not working. When you enter 12 Rose, you get a total of 30. Can you tell me how to fix that?

JotForm Support
I cloned your form and modified it:
https://form.jotformpro.com/71985692630972
The calculations were missing. So I added them again. I tested the form and it is working perfectly.
When you put 12 Rose in you get 179.88 in the calculation.

No, it is still not working. When I order 12 bottles of Franc and 12 bottles of anything else, it reflects 132 bottles. THere’s something wrong with the calculator and I can not see the same screen that you are seeing to know how to fix it. Please help. The total box should reflect the number of bottles ordered, and nobody should be able to order except in multiples of 12.
Thank you.
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JotForm Support
The issue was in the form calculation, it was missing the plus sign after the Rose field:
So just add the plus sign and it will work as intended:
I tested and they are all adding properly.
Please check and let us know how it worked.
Thank you!


The form is absolutely now not working at all. Help!
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JotForm Support
Could you please be more precise?
The bottles are adding properly:
If you were referring to bottom calculation fields, they are empty so that's why there are no calculations there (except the first one).
We'll wait for your response.
Thank you!