What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jot Form Submission Not Working

    Asked by Shape_Shifter on July 05, 2017 at 06:31 AM


    I need help. I just built a new Corporate website. I embedded JotForm custom built form in  "Contact Us" Menu Page

    you can view this at www.pristine.co.nz


    Pristine Biologicals website

    But when i test fill all details, all box fills, and then click SEND, it does not work. I get ERROR message


    Please help resolve Forms Submission, new website contact window

    not working. We are using Jot Form build and expect volume submissions as tied in

    with launch of our global integrated marketing campaign, so we will upgrade and subscribe.

    My email is jim@pristine.co.nz

    Thank you.

    James Tan

    Pristine Biologicals New Zealand






    Page URL:

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    JotForm Support

    Answered by BJoanna on July 05, 2017 at 10:50 AM

    I tested your form and I was able to replicate mentioned issue. This issue is related to E-mail field of your form. Email field is Short Text Entry field and validation is set to Alphabetic.


    Considering that '.' and '@' are not Alphabetic characters, you are unable to submit the form. 

    To resolve this issue change Validation of your E-mail field to Email.

    Or add basic Email field to your form.

    Here is my demo form: https://form.jotformpro.com/71854083588973 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance. 

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    Answered by Shape_Shifter on July 12, 2017 at 01:43 AM
    Thanks Joanna