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    Having issues connecting to constant contact

    Asked by tntworld on July 05, 2017 at 09:14 AM

    Hi, 

    I'm trying to switch all our mailing list forms from Mailchimp to our new Constant Contact email list. After it's been authenticated, I'm not able to choose the fields for the name and email (dropdown menu seems to be stuck on "please select")

    It accepts my Constant Contact login credentials, so I'm not sure what's wrong.

    Page URL:
    www.tntworld.com

    Screenshot
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    JotForm Support

    Answered by aubreybourke on July 05, 2017 at 10:20 AM

    Can you please give me the URL of the form in question?

    Where to Find My Form URL? 

     

    I see you have two different forms that ask for a name and email.

    One of the forms has a fullname field.

    The other form has both first and last name fields. 

     

    Please check your Constant Contact List (TNT Master Mailing List).

    It should have the fields specified correctly. 

     

    For fullname & email. There needs to be atleast the two fields specified in the list.

    Or for first, last name, and email. There needs to be atleast the three fields specified in the list.

     

    Constant Contact's default fields specify one field for the name, one for the email, one for the company, and one for the city/state.

    If you would like to add custom fields, please see this guide:

    https://knowledgebase.constantcontact.com/guides/KnowledgeBase/5328-add-and-manage-custom-fields

     

    It should work. Just take your time to make sure every parameter is valid.

    I cloned your Contact Form and integrated it with my Constant Contact account. And its working: