What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Check for unreceived messages

    Asked by speedism on August 07, 2012 at 05:53 PM

    Hello,

     

    I created a new form for a client's website, supersing one we had been using. The e-mail address the client provided was not recieving forms, so we revered to address used on the old form and everything works again. While the new e-mail address was linked to the form, I only recieved one submission notification on jotform, which is a low volume of expected submissions. Is it possible for you to check your logs and ensure there are no submissings between August 6 9:00pm eastern to August 7 noon eastern that were missed? Thanks!

    The form is formID=22187820368155

    Page URL:
    http://www.mwairsolutions.com/scheduling.html

  • Profile Image
    JotForm Support

    Answered by liyam on August 08, 2012 at 03:25 AM

    Hello,

    According to your submissions page, there were no submissions between the date and time you have stated.  You can check your submissions page by doing the following steps:

    1. Click My Forms
    2. Select the Form in the list of forms
    3. Click Submissions on the tool bar

    If you have other questions, please do let us know.

    Thanks.