What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't some people submit my forms?

    Asked by aholland on July 05, 2017 at 10:23 AM

    I've been getting feedback from some people they cannot submit their forms online- are there certain browsers that aren't compatible with jotform? I'm always able to submit on my machine on their behalf, but that takes away the whole reason we are using jotform.


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    Answered by WilliamR on July 05, 2017 at 12:43 PM


    Sorry to hear that. Please be informed that JotForm is a responsive platform - it works on different browser of different device (Laptop, Desktop, iPhone, iPad, Android devices, etc.).

    Can we please get the specific forms in concern so we can further investigate on our end? In addition, if you have any available details from your form respondents about the situation they were into when they have the issue.

    Looking forward to your response. Thank you.