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    Google sheet integration stopped working

    Asked by swhitw on July 05, 2017 at 10:51 AM

    Hey guys, this happened to me a few months ago too, it took several removal and reintegrating attempts to start to work but it's happened again. Until a few days ago this form: https://form.jotform.com/63131648719965 was sending it's submissions just fine to it's linked sheet but stopped (no change was made on the sheet).

     

    I removed integration today twice and it currently has a new sheet but still won't push any submissions out. Anything you guys can suggest to get it working again and also on why it might stop syncing seemingly for no reason?

     

    Cheers :)

    Page URL:
    https://form.jotform.com/63131648719965

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    JotForm Support

    Answered by ashwin_d on July 05, 2017 at 01:09 PM

    Hello,

    I'm sorry for the trouble caused to you. 

    I have synced your google spreadsheet again. Please check your  integrated google spreadsheet again and see if the missing submissions are being displayed or not.

    Did you make any changes in any of the column header of your integrated google spreadsheet? Please note that editing column header will cause the integration to break.

    I would suggest you to please test your form again and get back to us if the new submissions are being sent to goggle spreadsheet or not.

    Thank you!