What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I intended to downgrade to the free subscription before I was charged on 6/30. Is there any way I can downgrade and get a refund?

    Asked by stewartsal on July 05, 2017 at 12:45 PM
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    JotForm Support

    Answered by Kevin_G on July 05, 2017 at 02:03 PM

    I have already cancelled your subscription and issued a refund for the last payment, the refund should be reflected on your bank account within 5-10 business days.