What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit button not working on iPad.

    Asked by mattdancsecs on August 07, 2012 at 07:33 PM

    Seems our clients never get a final visual that the form has been submitted. We do receive an email that they have submitted a form. What the client thinks is that the reservation never happened so we are getting tons of phone calls.  Please give some guidance. 

    Here is one of many forms on the site.  Also take a look at the pic as you can see the submit button just keeps thinkin..



    Matt D.

    Page URL:

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    JotForm Support

    Answered by Mike_T on August 07, 2012 at 08:12 PM

    We are sorry for the inconveniences caused.

    I have escalated this issue to our Next Level Support in order to proceed with the further investigation.

    We will get back to you as soon as possible.

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    Answered by mattdancsecs on August 09, 2012 at 11:43 AM

    Hey were are still having issues. Please advise!

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    Answered by AtacanC on August 09, 2012 at 02:53 PM

    My colleague has already forwarded this thread to our developers. I'm sure that they will let you know as soon as possible.

    Thanks for your patience and cooperation.

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    JotForm Support

    Answered by NeilVicente on January 17, 2013 at 05:32 PM


    Please accept our apologies for this very delayed update.

    The reason why your forms, specifically this one, do not work as intended is because they are having conflicts with other scripts on your site.

    To rectify this issue, kindly re-embed your form using the iFrame embed option. Let us know if you're still having problems after following this suggestion.