What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have form submissions that are not being forwarded to the email we have setup.

    Asked by infusco on July 05, 2017 at 01:29 PM

    We get some of the submissions, so I know it is working, but it will fail to forward the form at other times.  We are missing on average two submissions a week.


    Please help


    Rich Siri

    Page URL:

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    JotForm Support

    Answered by david on July 05, 2017 at 02:42 PM

    I checked your account email history and did not see and issues with emails.  Here is how to view your account history:


    Check your spam/junkmail folder to ensure they are not being filtered there.