We do not get confirm ation emails for form submissions

  • Profile Image
    stmary158
    Asked on July 05, 2017 at 01:48 PM

    Hi, 

    We use jotform for registration of our programs.

    Both the person registering and our office would recieve email confirmation of the registration.

    That is no longer happening on either end.

    How can we get that to work again? (it seems no matter what email we used from our office, we could no longer get jotform to send the confirmation email to us of the persons registration. We found it most helpful to print this form and put in a hard copy file)

    Thank you for your help.

     

  • Profile Image
    Mike_G
    Answered on July 05, 2017 at 03:12 PM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern. May we just know the form that when successfully submitted you no longer receive email notifications?

    I have checked your account's email history page and I have not seen any recent email alerts marked as Failed, Blocked, or Bounced. The last email alert with IN BOUNCE/BLOCK LIST status was on May 16, 2017. To check the email history page of your account, please follow the instructions in this guide: How-to-View-All-Your-Form-Email-History

    I have set this thread as private and only you and the support team have now access to it. Can you please share with us the email address(es) that should be receiving an email alert(s) when your form is submitted?

    We will wait for your response.