What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We do not get confirm ation emails for form submissions

    Asked by stmary158 on July 05, 2017 at 01:48 PM

    Hi, 

    We use jotform for registration of our programs.

    Both the person registering and our office would recieve email confirmation of the registration.

    That is no longer happening on either end.

    How can we get that to work again? (it seems no matter what email we used from our office, we could no longer get jotform to send the confirmation email to us of the persons registration. We found it most helpful to print this form and put in a hard copy file)

    Thank you for your help.

     

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    JotForm Support

    Answered by Mike_G on July 05, 2017 at 03:12 PM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern. May we just know the form that when successfully submitted you no longer receive email notifications?

    I have checked your account's email history page and I have not seen any recent email alerts marked as Failed, Blocked, or Bounced. The last email alert with IN BOUNCE/BLOCK LIST status was on May 16, 2017. To check the email history page of your account, please follow the instructions in this guide: How-to-View-All-Your-Form-Email-History

    I have set this thread as private and only you and the support team have now access to it. Can you please share with us the email address(es) that should be receiving an email alert(s) when your form is submitted?

    We will wait for your response.