What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    YouTube widget displaying JotForm's video instead of my video

    Asked by JaredKennedy on July 05, 2017 at 02:11 PM

    for some reason anytime someone visits my form you are seeing the generic jotform video (through the youtube widget) instead of the video that i have put in. It show up fine in the editor, but from several testers it is still just the jotform video on the public facing side. 

     

    Page URL:
    https://form.jotform.us/71714704007146

    Screenshot
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    JotForm Support

    Answered by Kiran on July 05, 2017 at 03:22 PM

    I have checked your JotForm and see that the JotForm video is being displayed on the form at my end.

    I see the same issue when the form is cloned to my account. However, when I change the URL it has updated automatically on the form as well. It seems that the YouTube widget is displaying the JotForm video due to cache. I have removed the YouTube widget from your form and added it again with your video URL. The form is now displaying the updated video.

    Please check and get back to us if you need any further assistance. We will be happy to assist.