Why are we limited to create forms?

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    Asked on July 05, 2017 at 02:56 PM



    We've been using you for our registration forms for about 4 years.

    For some reason, all of a sudden, we are being asked to upgrade packages?

    Why all of a sudden are we limited to 25 forms? This happened about a year ago, and the next day after deleting a bunch of forms, everything went back to normal.


    We have a CC on file and have done auto pay for 4 years.

    What's up?

  • Profile Image
    Answered on July 05, 2017 at 04:30 PM

    Apologies for the inconveniences this may have caused to you. 

    Please, do note that there is a limit on the number of active forms an account can have, since your account was created before the limit was applied, you were grandfathered so your forms were still active. However, if you need to create more forms you will need to disable/archive some of your forms until you reach less than 25 forms (the limit for bronze accounts). 

    If you would require to create more forms and still keep your forms active, then you will need to upgrade to the next plan, you could check the limits on our pricing page: https://www.jotform.com/pricing 

    Please, do note that if you decide to upgrade, you will be credited with the un-used time of your current subscription. 

    If you have any question, let us know.