Trouble with successfully changing the template of autoresponder emails

  • claymoreimports
    Asked on July 5, 2017 at 3:20 PM

    I've made changes to my autoresponder email template and when I test the form it does not reflect the changes that I made. I've included a couple screenshots of the emails that I'm referring to. Please note that the email I'm referring to is "autoresponder 1"

     

    Trouble with successfully changing the template of autoresponder emails Image 1 Screenshot 20

    Jotform Thread 1191801 Screenshot
  • Jan
    Replied on July 5, 2017 at 5:09 PM

    Unfortunately, I wasn't able to replicate the issue when I cloned your form.  Also, there's no "Autoresponder 1" in the Email settings. All of the autoresponders are "clone".

    Trouble with successfully changing the template of autoresponder emails Image 1 Screenshot 30

    I did a test submission on the cloned form and the custom text is showing properly. Here's a screenshot:

    Trouble with successfully changing the template of autoresponder emails Image 2 Screenshot 41

    Are you still having issues with the autoresponder emails? If yes, please let us know so that we can further investigate. 

    Thank you.