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    Trouble with successfully changing the template of autoresponder emails

    Asked by claymoreimports on July 05, 2017 at 03:20 PM

    I've made changes to my autoresponder email template and when I test the form it does not reflect the changes that I made. I've included a couple screenshots of the emails that I'm referring to. Please note that the email I'm referring to is "autoresponder 1"

     

    Screenshot
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    JotForm Support

    Answered by Jan on July 05, 2017 at 05:09 PM

    Unfortunately, I wasn't able to replicate the issue when I cloned your form.  Also, there's no "Autoresponder 1" in the Email settings. All of the autoresponders are "clone".

    I did a test submission on the cloned form and the custom text is showing properly. Here's a screenshot:

    Are you still having issues with the autoresponder emails? If yes, please let us know so that we can further investigate. 

    Thank you.