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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error messages when customers submit any of my forms

    Asked by mikeyd on July 05, 2017 at 03:54 PM

    Hi Guys,

    Customers keep messaging me saying when they submit any of my forms, they keep getting an error.

    The forms do actually arrive but they see this error and thing they are not working.

    I on the other hand keep getting the message that my email address is in you bounce list when logging in.


    I have updated the email address again to the one that is already registered.


    Can you have a look and see what the problem is?


    Kind regards,


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    JotForm Support

    Answered by Mike on July 05, 2017 at 05:39 PM

    Thank you for contacting us.

    Could you please share the full error message or a screenshot of the error with us?

    Your email address is not currently listed in our bounce list. The email delivery should be restored.