What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms won't submit

    Asked by Lizayoung on July 05, 2017 at 04:00 PM

    Clients are saying that when they enter there info it SAYS its wrong and won't let them submit

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 05, 2017 at 05:38 PM

    I cloned your form to test it and was able to submit the form without issue.  What information are they entering to produce the error?  Let us know what you can and once we can reproduce the issue we can figure out why it is occurring.