What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Billing problem

    Asked by Sami Tuomisalo on August 07, 2012 at 11:02 PM

    Hi I am subscribing to Jotform Premium and I just checked my Paypal account and Jotform has been charcing me both the prices of Premium and Professional for several months. My account shows that I am on Premium and all the restrictions are according to that. How can I get my money back?


    Little bit of advetising here:  This is what we are working on at the moment. Jotform has been a great help!

  • Profile Image

    Answered by jeanettebmz on August 07, 2012 at 11:39 PM

    Hello Sammy

    You are much right, it seems your subscribed on Feb 4  to Premium and then on Feb 28 you subscribed to Professional and have been charged twice a month on the 4s and the 28s of each month.

    A refund can be only processed within the first 30 days of a payment charge. Let me forward your request to 2nd level, and see what else they can do.