Thank you page is still displaying blank on my form

  • Profile Image
    Asked on July 05, 2017 at 04:21 PM

    We are still experiencing issues where the form embedded on our Wix site does not always display a Thank You page after submissions. It appears blank, so our customers do not know if their order has been received or not. We had JotForm Support recreate the issue but there was no resolution to the problem.

    Form can be found here:

    Thank you!

  • Profile Image
    Answered on July 05, 2017 at 06:38 PM

    I see that the issue was sent to our backend team and there was also a response posted from them on the other thread. Please refer to the thread link below:

    As I cloned the form to my account, I am also able to replicate the issue displaying a blank Thank you message. However, when I tried to add a line break to the Thank you message it displayed correctly. I have also added a line break to the thank you message on your form. Could you test the form on your web page and see if the Thank you page is displaying normally? Please get back to us if the issue still persists. We will be happy to assist you further.