What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I created a couple of forms but can't seem to get the confirm email to work properly

    Asked by ge01734 on July 05, 2017 at 06:29 PM

    When I fill out the form, the confirm email does not work properly. I attached to views of the issue. I want to use the same address as the address used to place the order, but when I type another email address it accepts, even though I have the rules set to have it match the email address used to placed the order.

    Also, even though I have confirm email address )required), when you refresh the page the asterisk goes away






    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 05, 2017 at 08:02 PM

    I just checked your form, and it did not let me put a different email address:

    Is there any specific browser you are using? Please let us know, so we will try it, and see if the issue reproduces.

  • Profile Image

    Answered by ge01734 on July 05, 2017 at 08:43 PM
    Yeah, It's working now I found he solution on your site. I appreciate your
    response so soon.