What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Set Reply-to & Return-path as same in notifications.

    Asked by sslash1 on August 08, 2012 at 03:37 AM

    The reason for this is that GMail's canned responses autoresponder will only send Return-Path. So we need the email to have Reply-To & Return-Path to be the same. 

    Currently, the autoresponder in Gmail sends to noreply@jotmails.com.

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    JotForm Support

    Answered by NeilVicente on August 08, 2012 at 06:33 PM

    You do realize that the notifications are sent from our servers, right? Because of this fact, there is no way to have the same Reply-To and Return Path addresses.

    Even if you have set the Sender Address to use the email entered by the user, Gmail will detect that the message was sent via jotmails.com (our server).

    With that said, I am sorry to say that this limitation cannot be bypassed. You should instead use our built-in system to send autoresponder emails to your form submitters.

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    Answered by cobaltwarrior on March 21, 2017 at 01:31 PM

    I do not mind the via jotmails.com tag in gmail, however I would like to somehow make this seem like an organic referral email coming from my targets customer.


    So is there a way to make the "From:" email somehow appear as the "Reply-to:" email address (even with via jotform) when the recipient receives this email in their inbox?

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    JotForm Support

    Answered by John_Benson on March 21, 2017 at 04:16 PM


    I have moved your question to a new thread so we can properly assist you. Please wait for our reply on this URL: https://www.jotform.com/answers/1098034

    Thank you.