Visual Report Builder: Why charts show as broken images when trying to resize them?

  • Michele_Binkley
    Asked on July 5, 2017 at 7:28 PM

    Hello,

    Why is it that when I readjust the size of the charts they because an image icon. I can't the chart back when this happens.

    Jotform Thread 1192065 Screenshot
    Page URL: https://www.jotform.com/page.php?p=reports&formID=71725748257163
  • Kevin Support Team Lead
    Replied on July 5, 2017 at 9:20 PM

    I have just tested what you are reporting and I can see it works on my end: 

    Visual Report Builder: Why charts show as broken images when trying to resize them? Image 1 Screenshot 20

    Which browser are you using? 

    May you please try to resize the charts using Google  Chrome? 

    I would also suggest you to test using incognito mode, this will help to avoid any cache issue. 

    Please, let us know how it goes. 

  • Michele_Binkley
    Replied on July 5, 2017 at 11:43 PM
    Hello,
    It is still not working correctly.
    ...
  • WilliamR
    Replied on July 6, 2017 at 2:40 AM

    Hi,

    I tried editing your chat of your visual reports on both browsers, Chrome and Firefox, and resizing works fine. Here's a screenshot after I resize it.
    https://www.screencast.com/t/O7KwaYfNE7q

    Also, what browser are you using when you resize your chart? Can we have a screenshot on what you are seeing on your end?