field setting are identical but works on some fields but not on others

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    Asked on July 05, 2017 at 10:54 PM

    Hello Support !

    I´m going round circles as I have several fields with identical settings and it works with some fields and does not work with other fields.

    If you check my form you will find, that according to the selection of the first question, I will display a quantity field and then calculate the total amount.

    The quantity field is pre-setted with a default value and it works for the 1st, the 2nd, the 4th and the 5th choice (1-4, 5-9, 25-49 and 1000+ Licenses) but with idenctial field settings the 3rd choice (10-24 licenses) does not come up with the default value of ´10´.

    I found out, that the settings will sometimes not work, if you set or change it for a already hidden field. Furthermore just let you know, if you are adding a field and you set the hidden attribute directly after and tried later on the theme designer, this field is NOT displayed, which force you to go back to the builder, set the field back to visible and then go back to the designer.

    I´m using now Jotform for several years, but unfortunately such bothersome bugs are still in v4 and consuming many many hours.

    And a last comment on working with numeric fields, I found no easy way to format numeric fields like 1.500,00 correctly for the Europe/Germany/Austria. I´m not sure but I think there has been an possibility in v3 within the field calculation, but it´s gone !?

    Best regards


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    Answered on July 06, 2017 at 02:30 AM

    Dear Erwin,

    We are sorry for the inconveniences you have.

    I have cloned your form named "NetJapan AIP Desktop Edition" on my side in order to test it. 

    First of all, I recommend you assigning Calculation Values to the single selection options in order to apply this logic. Secondly, it is better using Form Calculation widget in order to apply this kind of calculation logic to the form.

    Give me more time in order to investigate your form's conditions and errors.

    Thanks in advance for your patience.