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    Clients outside the UK cannot view our form, the link when opened just opens your home webpage.

    Asked by blueprintrehearsals on July 06, 2017 at 06:01 AM

    We have sent the link for the New Client customer form to clients in Germany and Italy and the link does not open, it directs to your home webpage. Do the forms not work outside the UK?


    Thanks. Scott.

    Page URL:

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    JotForm Support

    Answered by candy on July 06, 2017 at 09:31 AM

    Dear Scott,

    We are really sorry for the inconvenience you have.

    The link should have been opened in Germany and Italy, also. Which link did you send to your customers? You can also send the following form link: https://form.jotform.com/61883113852356 

    Furthermore, please find the following guide in order to see how to share your form with your clients via E-mail: https://www.jotform.com/help/303-How-to-Send-a-Form-via-Email 

    I hope this helps. If you need further assistance, let us know.

    Thank you.