What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recurrent email notifications keep changing?

    Asked by SIUEmarketing on July 06, 2017 at 10:33 AM

    I have been constantly having issues where my custom notification emails automatically, for no reason, change and remove all my custom formatting. As a result I have been forced to periodically copy and backup my form to avoid losing all my work! I just had this happen again and it's very frustrating. I had an update needed to my form where I added in a few fields and went to update the notification email and noticed it changed again. It keeps reverting to a full table listing (removing my custom table). Screenshot example links showing my backup and how it was setup and what it keeps reverting to (this is my billing notification, but it's also happening to my video development notification) is below. Please help/update to keep this from happening. 



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    JotForm Support

    Answered by Kiran on July 06, 2017 at 12:45 PM

    I have checked your JotForm on the web page and see that it is currently having the incorrect version of the email notification. Since this notification is having some text along with the default notification, it seems like it is being changed manually or reverting to an earlier version of the notification. Is the form shared with any of the other users with edit rights?

    If the notification is still causing the issue, could you try deleting the notification and try adding a new one to see if that works?

    Please get back to us if the issue still persists. We will be happy to assist you further.