Recurrent email notifications keep changing?

  • Profile Image
    Asked on July 06, 2017 at 10:33 AM

    I have been constantly having issues where my custom notification emails automatically, for no reason, change and remove all my custom formatting. As a result I have been forced to periodically copy and backup my form to avoid losing all my work! I just had this happen again and it's very frustrating. I had an update needed to my form where I added in a few fields and went to update the notification email and noticed it changed again. It keeps reverting to a full table listing (removing my custom table). Screenshot example links showing my backup and how it was setup and what it keeps reverting to (this is my billing notification, but it's also happening to my video development notification) is below. Please help/update to keep this from happening. 


  • Profile Image
    Answered on July 06, 2017 at 12:45 PM

    I have checked your JotForm on the web page and see that it is currently having the incorrect version of the email notification. Since this notification is having some text along with the default notification, it seems like it is being changed manually or reverting to an earlier version of the notification. Is the form shared with any of the other users with edit rights?

    If the notification is still causing the issue, could you try deleting the notification and try adding a new one to see if that works?

    Please get back to us if the issue still persists. We will be happy to assist you further.