What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The payment process is not working when customers try to purchase.

    Asked by mosby_m on July 06, 2017 at 12:06 PM

    An error page shows instead if the payment page when they select submit, but when I go to edit it on my profile it says that PayPal is successfully synced.

    Page URL:
    https://form.jotform.us/71835444984165

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    JotForm Support

    Answered by BJoanna on July 06, 2017 at 01:39 PM

    Your form is not integrated with PayPal correctly. You have to enter your PayPal email address.

    How to Integrate Form with Paypal

    Let us know if you need further assistance.