Form submissions: "Download all uploads" is not sending the email to download the files

  • Profile Image
    kpartin
    Asked on July 06, 2017 at 12:17 PM

    I keep receiving the following message, but never receiving the email that my data is available. "Your request have been recieved. We will send you an email when your data is ready for download."

  • Profile Image
    Kiran
    Answered on July 06, 2017 at 01:49 PM

    I have also sent a request to download all the uploads for the form from my end. I see that the same message is displayed for me. Could you let us know when did you try to download the uploaded files for the first time to estimate the time?

    I have also tried sending a request to two different forms in my account for checking. I have not received the email yet. I think there must be a long queue. Anyway, let me wait for some time to see if I can receive the email with download link. Otherwise, we'll see what best we can do in this regard.

    I am not sure if it works for you since the uploaded files are about 2GB in your account, but you may try exporting the complete data from the Data section in your account settings. Please see the guide below:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    kpartin
    Answered on July 06, 2017 at 02:44 PM
    I tried yesterday and never received anything. I also tried this morning around 8 am CST. Thanks.
    [cid:image001.png@01D0CB85.9589F680]
    Kelli Partin Awards Manager
    The Honor Society of Phi Kappa Phi
    phone 225.923.7785 toll free 800.804.9880 x235
    7576 Goodwood Blvd. | Baton Rouge, LA 70806
    www.phikappaphi.org | Connect with us!
    ...
  • Profile Image
    Kiran
    Answered on July 06, 2017 at 02:52 PM

    Thank you for letting us know. Please allow me some time to check on this and if I do not receive any email, we'll forward the issue to our backend team to take a look. We'll update you with any status here on this thread.

    Thanks!

  • Profile Image
    GlassticBottleCo
    Answered on July 07, 2017 at 12:26 PM

    I am unable to download uploads as well.  I've tried 3 different browsers and 3 different PCs since yesterday and I never receive the email.  My upload space is under the max.  Please help.
  • Profile Image
    Kiran
    Answered on July 07, 2017 at 01:36 PM

    @GlassticBottleCo,

    We have moved your query to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1193727

    Thanks!

  • Profile Image
    Kiran
    Answered on July 07, 2017 at 01:46 PM

    @kpartin,

    Thank you for being patient. I have also not received the email yet for the request made yesterday. However, we have already notified our backend team with this issue and they should be looking into it. Once we have any news in this regard, we'll update you here.

  • Profile Image
    Kiran
    Answered on July 07, 2017 at 03:05 PM

    We have received that the issue has been fixed now. As I check on my test form, I am able to receive the email and download the files without any issue. Please try downloading the files again and let us know if you notice any issue. We will be happy to take a look again. 

    Sorry for the inconvenience caused.