What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email that I changed my password (in Germany).

    Asked by Kristen  on July 06, 2017 at 01:53 PM

    I did NOT change password and I am NOT in Germany. Please delete my account details as the account may have been compromised.  Thank you so much.

    Kristen Kowalik

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    JotForm Support

    Answered by david on July 06, 2017 at 02:35 PM

    We had a user using form test emails to spam various email addresses.  This made it look like we were sending the emails but in actuality, it was a phishing attempt.  Notice the grammar is slightly incorrect and any links(which you should not click) do not lead back to our services. 

    Please disregard this email and do let us know if you receive any further emails like this.  I believe we have taken care of the cause of the emails but we would like to make sure there aren't any new ones.