What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Received a payment from the form, but no submission displayed

    Asked by skyhyghsports on July 06, 2017 at 02:35 PM
    I am using jotform with paypal.  I have someone who as registered.  The payment came through but my form shows no registrations.  Here is the link.  https://form.jotform.us/71792753587169
    Please help asap.  This form is live.
    Thanks for your time.
    Page URL:

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    JotForm Support

    Answered by Kiran on July 06, 2017 at 03:20 PM

    I have checked your JotForm and see that there are no submissions available. However, I notice that there are two incomplete submissions. Could you check if the payment received from your JotForm form to confirm? As I tried to submit the form, it is redirected to PayPal without any issue at my end.

    Also, please go through the FAQs of incomplete PayPal submissions to check the IPN status in the IPN settings page.


    Please get back to us if you need any further assistance. We will be happy to help.