Received a payment from the form, but no submission displayed

  • Profile Image
    skyhyghsports
    Asked on July 06, 2017 at 02:35 PM
    Hi,
     
    I am using jotform with paypal.  I have someone who as registered.  The payment came through but my form shows no registrations.  Here is the link.  https://form.jotform.us/71792753587169
     
    Please help asap.  This form is live.
     
    Thanks for your time.
  • Profile Image
    Kiran
    Answered on July 06, 2017 at 03:20 PM

    I have checked your JotForm and see that there are no submissions available. However, I notice that there are two incomplete submissions. Could you check if the payment received from your JotForm form to confirm? As I tried to submit the form, it is redirected to PayPal without any issue at my end.

    Also, please go through the FAQs of incomplete PayPal submissions to check the IPN status in the IPN settings page.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please get back to us if you need any further assistance. We will be happy to help.