Received a payment from the form, but no submission displayed

  • skyhyghsports
    Asked on July 6, 2017 at 2:35 PM
    Hi,
     
    I am using jotform with paypal.  I have someone who as registered.  The payment came through but my form shows no registrations.  Here is the link.  https://form.jotform.us/71792753587169
     
    Please help asap.  This form is live.
     
    Thanks for your time.
    Page URL: https://form.jotform.us/71792753587169
  • Kiran Support Team Lead
    Replied on July 6, 2017 at 3:20 PM

    I have checked your JotForm and see that there are no submissions available. However, I notice that there are two incomplete submissions. Could you check if the payment received from your JotForm form to confirm? As I tried to submit the form, it is redirected to PayPal without any issue at my end.

    Received a payment from the form, but no submission displayed Image 1 Screenshot 20

    Also, please go through the FAQs of incomplete PayPal submissions to check the IPN status in the IPN settings page.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please get back to us if you need any further assistance. We will be happy to help.