What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission emails not working

    Asked by Katie  on July 06, 2017 at 05:11 PM

    I am not receiving emails from the form submissions.

    The people submitting the emails are not receiving copies of their submissions.

    I cannot login to our account and I am not receiving a password email to reset my password.

    Our account is under gracefinance@gracechurchlive.com

  • Profile Image
    JotForm Support

    Answered by david on July 06, 2017 at 05:32 PM

    I checked the email logs for your account and it does look like both form emails and the password reset email are sending.  Check your spam/junkmail folder to ensure they are not being filtered there.