What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Take Photo Widget: failing to upload the photo.

    Asked by Bestreps on July 06, 2017 at 05:25 PM
    I set up as a required and even when the photo is taken it keeps saying "this field is required"
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 06, 2017 at 06:04 PM

    The problem is that the Take Photo widget is not uploading the photo after it is taken. That is the reason why the required validation does not go away. I have reported this to our widgets team already, you will be updated via this thread when this gets fixed.

  • Profile Image

    Answered by selvecchio85 on July 12, 2017 at 11:06 PM

    Is there any update on this? It's been a week and the Take Photo widget still isn't working.

  • Profile Image
    JotForm Support

    Answered by BJoanna on July 13, 2017 at 03:03 AM

    @selvecchio85

    I tested Take Photo widget and it is working properly on my end. I was able to take a photo, upload it and submit the form. 

    You can try to update the widget on your form, to see if that will resolve your issue. 

    If the issue still persist, please open new thread and provide us ID of the form you have issues with.