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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform Won't Submit...Submit button says "Please wait..." after pressed.

    Asked by onecoolearth on July 06, 2017 at 06:43 PM

    Jotform Won't Submit...Submit button says "Please wait..." after pressed.

     

    Please help!  It seems to have worked fine up until June 22nd.  We made minor changes in text after that.  First complaint came on June 29th that the form wasn't working on mobile, so we referred them to use a computer.  That didn't work either, and when I went and tested the form I had the same problem.  Please help!

    Many thanks,

    Greg

    https://form.jotform.us/70895957565174

    Page URL:
    http://www.onecoolearth.org/volunteer.html

  • Profile Image
    JotForm Support

    Answered by jonathan on July 06, 2017 at 08:07 PM

    I made a test submission using your form but I could not reproduce the issue at this time. The form submitted successfully and I was able to see the Thank You page.

     

    Can you please try also updating the embed code of your form on your website.

    I suggest you used its iframe publish code instead.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

     

    Let us know if issue persist.

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    Answered by onecoolearth on July 31, 2017 at 01:25 PM

    Hi there!  This issue has come up again.  For some reason I was able to submit after your test.  However, today a client complained that they couldn't submit, and upon checking, I was unable to submit.  The form was last edited on July 14th.  I'm wondering if somehow your accessing the form is resetting it so that it works, but when we make edits, there's some hangup?

     

    Thank you,

    Greg

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    JotForm Support

    Answered by AIDAN on July 31, 2017 at 03:30 PM

    I have cleared your form caches just in case this is somehow related to the issue you kindly described. Could you please check again and see if the problem persists?

    Thank you in advance and apologies for any inconvenience.