Jotform Won't Submit...Submit button says "Please wait..." after pressed.

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    onecoolearth
    Asked on July 06, 2017 at 06:43 PM

    Jotform Won't Submit...Submit button says "Please wait..." after pressed.

     

    Please help!  It seems to have worked fine up until June 22nd.  We made minor changes in text after that.  First complaint came on June 29th that the form wasn't working on mobile, so we referred them to use a computer.  That didn't work either, and when I went and tested the form I had the same problem.  Please help!

    Many thanks,

    Greg

    https://form.jotform.us/70895957565174

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    jonathan
    Answered on July 06, 2017 at 08:07 PM

    I made a test submission using your form but I could not reproduce the issue at this time. The form submitted successfully and I was able to see the Thank You page.

     

    Can you please try also updating the embed code of your form on your website.

    I suggest you used its iframe publish code instead.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

     

    Let us know if issue persist.

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    onecoolearth
    Answered on July 31, 2017 at 01:25 PM

    Hi there!  This issue has come up again.  For some reason I was able to submit after your test.  However, today a client complained that they couldn't submit, and upon checking, I was unable to submit.  The form was last edited on July 14th.  I'm wondering if somehow your accessing the form is resetting it so that it works, but when we make edits, there's some hangup?

     

    Thank you,

    Greg

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    AIDAN
    Answered on July 31, 2017 at 03:30 PM

    I have cleared your form caches just in case this is somehow related to the issue you kindly described. Could you please check again and see if the problem persists?

    Thank you in advance and apologies for any inconvenience.